Updated August 2024
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We do our best to support our customers on the highest level. That's way members of our technical support team holds at least one ACP certification. On this page we have listed support details you can expect from us.
Support channels
- Customer portal
- Email address
Business Hours
Mon-Fri 9:00 AM - 5:00 PM CET but we often answer on customer questions out of our business hours.
Support for our products includes:
- help with configuring Silessian Software products
- solving problems with Silessian Software apps
- answering questions about Silessian Software products functionality
- answering sales questions and requests
- assistance with upgrades
- support in English and Polish languages.
Support for our products includes:
- Atlassian product training
- phone support, private webinars, screen sharing, however, we use tools like Zoom or Slack for faster investigation issues of Silessian Software products
- solving issues not connected with Silessian Software products
- support in languages other than English and Polish.
Security vulnerabilities
Service Level Agreements for the security vulnerabilities are described under Vulnerability Management Policy. You can get a copy from here.
End of Life Policy
Silessian Software apps support Jira versions for two years after the first major iteration of that version was released (for example, we support Jira Core 7.2.x for 2 years after Jira 7.2.0 was released). Based on this page, the latest supported Jira version is 8.22.